Operations Support Administrator Location: Sydney, New South Wales Company: BGIS Technical Services (Self Perform) Employment Type: Full-Time, Permanent The Role BGIS is seeking an organised and proactive Operations Support Administrator to join our Self Perform team in Sydney, supporting the delivery of planned and reactive maintenance services across multiple client contracts. In this role, you'll provide operational and scheduling support to field technicians and management teams, ensuring maintenance work orders are effectively coordinated, scheduled, and delivered in line with contract service levels and performance standards. You'll play a key role in supporting day-to-day operations through system coordination, reporting, client liaison, and technician support. From day one, you'll be set up for success - with access to industry-leading systems, a supportive team environment, and strong development opportunities within BGIS. Why You'll Love Working With BGIS ✔ Competitive salary with career development opportunities ✔ Structured training and development pathways ✔ Supportive leadership and collaborative team culture ✔ Recognition & rewards - spot recognition vouchers and $2,000 employee referral bonus ✔ Health, wellbeing & lifestyle benefits - Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers ✔ Additional employee benefits including novated leasing options ✔ Paid parental leave & volunteer leave ✔ Safe systems of work and strong operational support What You'll Be Doing - Coordinate daily scheduling and dispatch of reactive and planned maintenance tasks to field technicians - Manage work order allocations ensuring service level agreements and contract KPIs are met - Operate field management and scheduling systems including task allocation, updates, closures, and reporting - Provide operational support to area managers and field teams - Respond to operational calls and client service desk enquiries - Support technician resource planning based on priority, location, and technical skill requirements - Assist with purchase orders, stock coordination, and financial tracking of work orders - Liaise with subcontractors and stakeholders to support service delivery - Prepare operational reports and support compliance tracking - Support training and system updates for field technicians - Build and maintain strong working relationships with clients, technicians, and internal teams - Contribute to continuous improvement initiatives across service delivery - Minimum 2 years' experience in facilities management, trade services, operations support, or scheduling environments - Experience working with ERP, CAFM, or field service management systems (e.g. Astea, SAP, Oracle, Maximo or similar) - Intermediate Microsoft Office skills including Excel, Word, and Teams - Strong customer service and stakeholder engagement skills - Strong analytical, organisational, and problem-solving abilities - Ability to work in a fast-paced, multi-tasking environment - Strong written and verbal communication skills - Ability to work independently and as part of a collaborative team - Full working rights in Australia (essential) Your Education, Experience & Skills - Minimum 2 years' experience in facilities management, trade services, operations support, or scheduling environments - Experience working with ERP, CAFM, or field service management systems (e.g. Astea, SAP, Oracle, Maximo or similar) - Intermediate Microsoft Office skills including Excel, Word, and Teams - Strong customer service and stakeholder engagement skills - Strong analytical, organisational, and problem-solving abilities - Ability to work in a fast-paced, multi-tasking environment - Strong written and verbal communication skills - Ability to work independently and as part of a collaborative team - Full working rights in Australia (essential) About BGIS BGIS is a global leader in integrated facilities management, project delivery, asset management, and technical services. With more than 10,000 employees globally, we deliver innovative service solutions across diverse sectors including government, healthcare, defence, commercial, education, and critical infrastructure. BGIS Self Perform specialises in delivering planned and reactive maintenance services across building, mechanical, electrical, hydraulic, and fire disciplines nationally. We invest in our people through safe systems, modern equipment, and career development opportunities. Learn more: https://apac.bgis.com/ We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging. BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds. Apply Now If you're an organised Operations Support Administrator looking for job stability, strong benefits, and long-term career growth with an industry leader, we'd love to hear from you. Explore more opportunities at: https://apac.bgis.com/careers/
