Introduction About Us Since 2001, Centacare NENW, a Social Services Agency of the Catholic Diocese of Armidale, has supported individuals, families and communities across New England and North West NSW. As a Catholic organisation, we welcome people from all backgrounds and circumstances. Our work is guided by the values of Dignity, Solidarity, Subsidiarity and the Common Good, which shape how we support both our clients and our people. About the Role We are seeking a compassionate and skilled Family Support Worker to join our Family Rural Resilience Program (FRRP) team in Tamworth. FRRP is an Australian Government–funded initiative (Department of Social Services) focused on early intervention and prevention of mental health concerns for children and young people aged 0–18 years, particularly in rural and regional communities. In this role, you will provide case management, care coordination, outreach and group-based support to children, young people and families experiencing complex challenges. Description What We Offer Tax-free salary packaging up to $18,500, increasing your take-home pay A purpose-driven role making a real difference for children, young people and families A supportive, values-based and inclusive workplace Professional supervision and development opportunities A collaborative team environment within a well-established community organisation Skills And Experiences Essential Criteria To be eligible, applicants must address the following in their application: Minimum Diploma qualification in mental health, community services, case management or equivalent experience At least 2 years’ experience in case management with families experiencing complex needs (e.g. mental health, domestic and family violence, substance use, Aboriginal and culturally diverse backgrounds), or extensive lived experience with a willingness to undertake study Experience working with children and young people experiencing multiple and complex issues Demonstrated ability to build effective working relationships with a range of services and stakeholders Ability to respond calmly and sensitively to complex and distressing situations, balancing confidentiality and duty of care Strong written and verbal communication skills Current NSW Driver Licence and ability to travel as required Ability to obtain and maintain a Working With Children Check and National Criminal History Check Desirable Knowledge & Skills Group facilitation skills, including program development and evaluation Experience maintaining records to meet organisational and legislative requirements Experience working with Aboriginal and multicultural communities Strong interpersonal skills and emotional intelligence Competency in Microsoft Office and online systems Safeguarding Commitment Centacare NENW is committed to the safety and well-being of children and vulnerable adults and has a zero-tolerance approach to abuse. Employment screening checks are mandatory for this role. How to Apply Click Apply via SEEK and submit: A covering letter or statement addressing the Essential Criteria Your current resume For role-related enquiries, contact the People & Culture Team at hr@centacarenenw.com.au This is a rolling recruitment process — suitable applicants may be interviewed as applications are received. Applications close: 4:00 PM, Wednesday 11 March 2026
