DESCRIPTION You will make an impact in the following ways: Act as the first contact for customers, addressing their needs and issues promptly Parts interpretation and the provision of required parts Processing and receiving orders and quotes in a timely manner Advise on part suitability and talk customers through the best solution for the job Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions Organise and manage daily freight delivery Work closely with office and service departments Accountability of all parts correctly counted in and out of the branch Carry out quarterly & annual parts count RESPONSIBILITIES To be successful in this role you will need the following: Parts interpreter experience in an Automotive or similar industry Customer service and effective communication Engine knowledge is an advantage Ability to learn new software and processes High attention to detail with the ability to prioritise and troubleshot complex tasks Forklift ticket/license is required Valid car drivers license is required QUALIFICATIONS Assist with over-the-counter customer inquiries to accurately source parts in a timely manner Process customer Credits and Core returns Monitor and action customer orders in Parts Group Email Box Previous experience in a Parts or Warehouse related role Previous customer service experience Previous inventory control experience Forklift license and competency - Desired Job Logistics Organization Cummins Inc. Role Category On-site with Flexibility Job Type Office ReqID 2423914 Relocation Package Yes 100% On-Site No
