Description COMPANY Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the 1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure. We are excited to announce an opportunity for a Concierge Supervisor to join our dedicated team at The Westin and Four Points by Sheraton Brisbane Be where you can do your best work, begin your purpose, belong to an amazing globalteam and become the best version of you. Role Overview: As the Concierge Supervisor , you play a pivotal role in overseeing the daily operations of the Concierge team, ensuring every guest receives exceptional, personalised service. You will manage and coordinate guest requests, special arrangements, and unique service needs while maintaining high standards of professionalism and efficiency. This role focuses on leading the team, resolving escalated guest issues, and ensuring seamless communication across departments. You will support training, coaching, and performance management, uphold safety and brand standards, and maintain accurate shift records. With strong local knowledge and a commitment to service excellence, you ensure the Concierge department consistently delivers memorable experiences and smooth, well ‑ organised operations. Key Responsibilities: Oversee daily Concierge operations, ensuring all guest enquiries, special requests, and service arrangements are handled efficiently and professionally. Act as the main escalation point for guest issues, ensuring timely follow ‑ up and complete satisfaction. Coordinate communication between departments, process guest calls and messages, and maintain accurate shift logs and records. Support Front Office Leadership with training, coaching, scheduling, and performance management of Concierge and Porter teams. Ensure compliance with safety, security, emergency, and brand standards while maintaining guest privacy and protecting company assets. Foster strong teamwork and positive working relationships across departments, modelling professional conduct and service excellence. Oversee valet and parking operations at a supervisory level, ensuring safety, security, and adherence to procedures. Maintain knowledge of hotel services, local attractions, and events to provide accurate information and personalised recommendations. Assist with departmental planning, quality assurance, and operational improvements. Perform additional duties as required by the Chief Concierge or Front Office Leadership. About You: High School diploma / qualification – college and university degree would be great but not essential At least 2-3 years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline Fluent English and local language is essential, any additional other languages would be great At least two years’ supervisory experience or equivalent combination of education and experience Benefits The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program ‘Great places to work’ certified Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com
