Full time position in vibrant Howard Smith Wharves Work in an ambitious team who are dedicated to elevating guest experiences Enjoy great company benefits! Brave, bold, and bursting with energy, Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder , we embrace responsible luxury with positivity, creativity, and fun , delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality. Role Purpose: Are you ready to lead a team of collaborators who transform wow -worthy rooms and spaces into elevated guest experiences? At Crystalbrook Vincent, we don’t just tidy rooms — we craft moments that stay with our guests long after they leave. We’re searching for a confident, energetic Housekeeping Supervisor who isn’t afraid to set bold standards, inspire a passionate crew, and bring a touch of personality to perfection. If you thrive on fast-paced days, love the thrill of elevating every detail, and want to be part of a team that celebrates excellence with a little sparkle, then this is your next move! This full-time position reports to our Executive Housekeeper and includes duties such as: Supervise our Housekeeping team to ensure effective systems and operational procedures including daily checklists are actioned Monitor rosters, attendance and productivity of the team Empower individuals to ensure good practices are developed and maintained Drive Rooms guest satisfaction by empowering our teams to provide service beyond our guests expectations Deliver hands-on supervisory leadership across your areas Compliance with WHS processes and procedures Collaborate closely with other departments to ensure smooth transition of services Assist in on-the-job department and staff training Promote the company health and well-being processes and procedures Responsibilities: Skills and experience: Your many talents will include: Proven experience in a supervisory role in housekeeping operations in the hotel industry Strong leadership skills and a natural flair in motivating others A passion for developing your team skills in all aspects of onboarding and training Excellent communication and interpersonal skills together with our guest service focus Your attention to detail is second to none Good organisation and time management skills Ability to work and make decisions under pressure The ability to work across a full-time schedule NOTE: We are seeking permanent residents who are residing in Brisbane, Australia and are looking for career longevity. Why Us: You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: · 50% F&B discount across all Crystalbrook restaurants and bars · $99 room rates and a generous friends and family discount · Enhanced parental Leave and lifestyle benefits · A commitment to a green future through enhanced sustainability practices · Access to our internal mobility program and team reward schemes · Online learning and training with tailored career development pathways · A culture of collaboration, elevating experiences and diversity · Limitless career opportunities in a fast growing, dynamic environment · Regular service recognition and team engagement events We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally. Video
