Introduction National Disability Services (NDS) is Australia's peak body for disability service organisations. We are Australia’s biggest and most diverse network of disability service providers. Our valued members collectively operate several thousand services for more than 300,000 Australians with disability and employ a workforce of more than 100,000 people. NDS has a strong and influential presence in every state and territory across Australia. Our core functions are to advocate to government for sector-wide changes and improvements, to inform our members about issues that impact them, and to provide resources and services that assist them to deliver sustainable high quality support services for people with disability. NDS employees have the passion to make a difference, are driven to deliver the highest quality support and services to our members and thrive in an environment of positive change and continuous improvement. To find out more about NDS, please visit our website at https://nds.org.au Description About the Role: Location: Parkville, Melbourne or any NDS office location Working Arrangement: Hybrid (1 day in the office) Hours: Full-time, 38 hours, 5 days per week Status: Contract – 2 years Industrial Instrument: Non-Award The Project Lead – AI Member Offer will drive the development, implementation, and continuous improvement of NDS’s AI member offer. This role will position NDS as a trusted guide for members in adopting AI safely and effectively, ensuring the offer is practical, scalable, and responsive to the evolving needs of the disability sector. This is not a technical role. The Project Lead – AI Member Offer will coordinate the delivery of AI practice insights, policy guidance, member forums, vendor engagement tools, working collaboratively across NDS and with members. Key Responsibilities: Lead the implementation of the NDS AI member offer, including planning, organising, and coordinating all activities across its five core components: AI practice insights, high-level policy guidance, member forums and communities of practice, AI vendor hub, ande-learning for AI literacy. Develop and share AI practice insights by sourcing, packaging, and disseminating case studies and examples of AI adoption in the disability sector, including best practices and lessons learned. Provide high-level policy guidance by creating and updating principles of good AI practice, policy templates, and compliance resources, ensuring alignment with legal, ethical, and sector standards. Facilitate member forums and communities of practice to enable peer learning, discussion of AI challenges, and sharing of solutions, both online and through regular meetings. Establish and maintain the AI vendor hub, including developing procurement checklists, curating a directory of AI vendors, and supporting members to engage confidently with the AI ecosystem. Support the development and delivery of AI e-learning and training resources to build member capability and AI literacy. Monitor, evaluate, and report on the effectiveness of the AI member offer, using defined success metrics and member feedback to drive continuous improvement. Engage with internal and external stakeholders, including NDS executives, member organisations, government, and sector partners, to ensure the AI offer remains relevant and impactful. Coordinate with subject matter experts to ensure the offer is informed by the latest developments in AI and disability services. Support NDS’s own internal AI adoption, including researching and recommending suitable partners and integrating AI initiatives with existing systems and processes. Champion ethical, inclusive, and responsible AI adoption across the sector, advocating for best practice and supporting members to navigate risks and compliance requirements. Other Responsibilities (applicable for all NDS employees): • Perform other duties and responsibilities as required by manager/supervisor from time to time • Comply with NDS’s policies and procedures at all times, including (but not limited to) HR, Quality, Work Health & Safety (WHS), IT, Security, and Data Privacy • Respond to reasonable contact from NDS outside standard work hours if required as part of role responsibilities. • Develop accessible versions of documents for internal and external distribution. • Demonstrate the NDS values of Build respectful relationships, Lead change, Deliver clarity & impact, Support and develop others and Embrace diversity. Skills And Experiences Skills & Experience: Demonstrated experience in project management, change management, ideally within the disability, community, or technology sectors. Strong understanding of AI trends, risks, and opportunities, with the ability to translate complex concepts into practical guidance for diverse audiences. Experience in stakeholder engagement, facilitation of communities of practice, and collaborative problem-solving. Excellent communication, content creation, and publishing skills, including the ability to develop accessible resources. Analytical and strategic thinking, with a focus on continuous improvement and innovation. Ability to work independently, manage competing priorities, and deliver results in a dynamic environment. Proficiency with digital collaboration tools and the MS Office Suite. Tertiary qualifications in a relevant field (desirable). What We Offer: Flexible working opportunities Salary packaging benefits Employee Assistance Program Staff Rewards & Discounts program Learning and development opportunities To Apply: We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQA and culturally diverse communities to join NDS. NDS is committed to supporting equal employment opportunities for individuals with disability and will provide reasonable workplace adjustments. We encourage potential applicants with lived experience to contact NDS to discuss any questions regarding individual workplace adjustments. NDS also provides adjustments throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via recruitment@nds.org.au or 02 9256 3141 and indicate your preferred method of communication (email or phone). Applications close: 1st March 2026. Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above by clicking on the Apply button. For further information please contact recruitment@nds.org.au. Please do not send your application to this email address, as it's for enquiries only. The successful applicant must be prepared to undertake a pre-employment police check. No agencies please.
