We’re the Australian Health & Therapy Group (AHTG) – home to Therapy Pro, Adaptability Therapy, and Avina. With 400 clinicians supporting thousands of Australians across VIC, NSW, SA, and QLD, we’re passionate about delivering safe, inclusive, and empowering services that help people live life their way. At Tashacare , we’re big enough to make a meaningful impact, yet close-knit enough that you’ll feel genuinely connected to your colleagues. We pride ourselves on being collaborative, motivating and truly client centred. We’re now looking for an organised, compassionate and proactive Intake Specialist to join our on-site team in Northcote on a 12-month maternity leave contract. Why Join Tashacare? Full-time, permanent role based in Northcote Competitive salary package Comprehensive orientation and training program Supportive, inclusive and values-led culture Privately owned Australian family business Purpose-driven work that genuinely impacts lives About the Role As our Intake Specialist, you’ll manage the full intake lifecycle — from first enquiry through to service commencement — ensuring clients, families and referrers experience a seamless and supportive journey. This is a fast-paced, varied role that combines reception, administration and intake coordination. What You’ll Be Doing Meeting and greeting clients at reception (WWCC required) Managing inbound enquiries from NDIS clients, families, carers and support coordinators Coordinating onboarding documentation and client setup Conducting health and safety risk assessments prior to service commencement Working closely with therapists to ensure smooth service delivery Managing client records and ensuring confidentiality and compliance Supporting ongoing clients with administrative coordination Operating within NDIS Service Standards and internal policies Contributing positively to a collaborative team culture What You’ll Bring Previous experience in administration, intake, or client service (healthcare, NDIS or community services highly regarded) Strong organisational skills and ability to multi-task in a high-volume environment Exceptional communication skills with empathy and professionalism High attention to detail and commitment to confidentiality Confidence working with NDIS participants and documentation processes Ability to obtain a Working with Children Check and NDIS Worker Screening Check A genuine desire to make a difference in people’s lives You’re someone who enjoys variety, thrives in a fast-paced environment, and understands that the small details can make a big difference to someone navigating support services. Our Values at Tashacare, we live our values every day: Excellence | Respect | Justice | Trust Ready to Apply? We’d love to hear from you. Contact: Samantha McKenzie – Senior Talent Acquisition Advisor ✉️ samantha.mckenzie@ahtg.com.au www.ahtg.com.au
