Investigations Review Officer Job No: 678623 Canberra, Various, Sydney - Inner Suburbs & CBD, Newcastle, Darwin, Brisbane - Inner Suburbs & CBD, Toowoomba, North QLD, Adelaide, Hobart, Melbourne - Inner Suburbs & CBD, Perth Fix Term Full Time, Permanent Full Time Insurance Pay Band 3 Investigation Review Officer – 12-Month Secondment Roles Help us protect what matters. At Suncorp, we’re committed to building a safer, more secure future for our customers. As part of our Fraud & Intelligence team, you’ll play a key role in investigating insurance claims and safeguarding the financial interests of one of Australia's most trusted insurance providers. We are currently seeking an Investigation Review Officer to join our team on a secondment, which may lead to a permanent position within Fraud & Intelligence . This is an excellent opportunity for someone with a background in insurance claims, investigations, or fraud detection who thrives in a collaborative and customer-focused environment. This role is open to internal candidates based Australia wide. What you’ll do: Conduct thorough, impartial investigations into insurance claims, identifying potential fraud or misrepresentation. Gather and assess evidence using investigative tools and techniques, ensuring all actions align with legal, ethical, and regulatory standards. Complete recorded interviews, perform relevant searches, and assess supporting documentation. Communicate outcomes with clarity and empathy, managing sensitive customer interactions with professionalism. Collaborate with external investigators and internal teams to drive positive outcomes. Maintain high standards of audit compliance, risk awareness, and reporting integrity. Contribute to a supportive team culture, participating in training, knowledge sharing, and capability uplift initiatives. What we’re looking for: Proven experience in insurance claims management and/or investigations. Strong analytical and problem-solving abilities, with attention to detail. Excellent communication skills — both written and verbal. A customer-first mindset with a resilient and professional approach to sensitive or challenging conversations. Familiarity with investigative or legal frameworks related to insurance is desirable. Qualifications in investigations or insurance (desirable). Ready to make a difference? If you're looking for a rewarding role where you can contribute to real outcomes for real people, this is your chance. For more information or to request support or adjustments throughout the recruitment process, please reach out to Madison.King@suncorp.com.au for a confidential chat. Chase the sun. Apply online today — your future at Suncorp Group awaits! Ad close on Tuesday 17 th of February Advertised: 09 Feb 2026 AUS Eastern Daylight Time Applications close: 17 Feb 2026 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
