This is a Insurance Claims Officer role with Team Global Express based in Melbourne, VIC, AU Team Global Express Role Seniority - mid level More about the Insurance Claims Officer role at Team Global Express Team Global Express (TGE) is seeking a detail-oriented and proactive Insurance Claims Officer to manage and oversee the end-to-end claims process across our business units. This role is critical in ensuring timely, accurate, and compliant handling of claims, while delivering exceptional service to internal stakeholders and supporting continuous improvement in claims performance. What You’ll Be Doing Manage and process insurance claims efficiently and accurately. Investigate claims, gather documentation, and maintain records in the Claims Register. Collaborate with Finance, Security, and Group Insurance teams for reporting and analysis. Evaluate claims for validity and coverage, and negotiate settlements where appropriate. Support legal investigations and prepare documentation for litigation when required. Provide training and support to internal teams to improve claims management processes. Assist with monthly provisioning and end-of-month financial reporting. Identify trends and recommend process improvements to reduce claim incidence and cost. Deliver exceptional customer service to internal departments and external stakeholders. What You’ll Bring Strong understanding of corporate claims processes and insurance principles. Excellent communication, negotiation, and stakeholder engagement skills. High attention to detail and strong analytical capabilities. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and claims management systems. Ability to manage multiple priorities and meet deadlines under pressure. Experience in incident investigation and reporting. Knowledge of legal frameworks (e.g., QCAT, VCAT, NSW small claims) impacting claims. Ability to translate data into actionable insights for business units. About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/. Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Team Global Express team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths A Final Note: This is a role with Team Global Express not with Hatch.
