Job Description The Manager, Group Claims Performance and Initiatives plays a pivotal role in strengthening TAL’s ability to deliver outstanding claims experiences. By translating data into meaningful insights, this role helps shape smarter decisions, drive improvement, and ensure our Group Claims teams can meet today’s needs while preparing for tomorrow. Working across TAL’s specialist functions, it brings people, insights and innovation together to uplift performance and create better outcomes for customers and partners. It’s an opportunity to influence how we care for Australians when they need us most and contribute to TAL’s purpose of helping people live a life filled with confidence. In this role you will: Drive improvement initiatives that uplift Group Claims performance and deliver better outcomes for customers and partners. Leverage data insights to strengthen claims performance, consistency and efficiency across the portfolio. Develop performance frameworks and measures that enable leaders to focus on strategic priorities and achieve scorecard goals. Identify best‑practice claims management approaches and guide the adoption of harmonised, customer‑centred processes. Monito r industry trends and benchmarking insights to inform recommendations that enhance TAL’s competitive performance.
