Intake and Triage Supervisor

Victorian Government • Melbourne • 1d ago

Utilise your administrative expertise to provide support and advice to the Victims of Crime Financial Assistance Scheme A fixed-term, full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 30th June 2026 VPS Grade 3: $97,955 - $111,142 plus superannuation. About the Business Unit: This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that has replaced the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime. The FAS was highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. The FAS acknowledges the harm done and is trauma informed, inclusive, and culturally safe. About the Role: Reporting to the FAS Manager - Operations, you will be responsible for the management of a team of Intake and Triage Officers and have oversight of all initial application reviews. This includes completeness checks, and making decisions on a range of interim financial supports and future authorised expenses.Some of your duties will include: Managing a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service Acting as an initial escalation point for complex applications, including making interim decisions and approving future authorised expenses Managing the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities. To learn more about this role before applying, please read the attached position description. About You: As our ideal candidate, you will possess: Experience leading and/or developing an intake or application assessment team in a complex service delivery environment, including an ability to make complex decisions within a legislative and policy framework. Commitment to actively pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination. Commitment to trauma-informed practice, including an understanding of the victim services system and the ability to build relationships to improve victim outcomes, apply an intersectional lens in service delivery, engage in reflective practice, support and inform victims of crime, and consider lived experience in service delivery. To learn more about this position's Technical Expertise, please read the attached position description. Qualifications/Requirements: * A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable. How to Apply: Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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