Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry and Normanton. Centacare North Queensland is seeking a compassionate and community-focused Family Support Worker to join our RAIFSS and Normanton Youth Support Service programs, based in Normanton. In this role, you’ll provide early intervention and practical family support to children, young people and families experiencing vulnerability. Working across RAIFSS and NYSS, you’ll support families to strengthen safety, wellbeing and connection, while assisting young people who may be at risk of disengagement from family, school or community. This is a hands-on, client-focused role involving case management, outreach and strong collaboration with local services, schools and community groups. You’ll deliver culturally responsive support, particularly to Aboriginal and Torres Strait Islander families and young people, and work within a strengths-based framework that empowers families to create positive change. If you’re passionate about making a meaningful difference in a remote community and value relationship-based practice, we’d love to hear from you. Benefits you will enjoy SCHADS Level 4 Salary (starting salary $88,099.44) Location Allowance $8,000 pa Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging 5 Weeks Annual Leave 17.5% leave loading Birthday Leave Other Above Award Benefits Extensive support and investment in your Professional Development Job Description About the position: The Family Support Worker provides early intervention and family support services to families and young people experiencing vulnerability, using a case management service delivery model. This includes undertaking assessments, providing educational resources, and delivering practical, strengths-based support. The role works to identify and address barriers impacting family functioning, child safety and wellbeing, and connection to community supports. You will support families and individuals to build skills, resilience and capacity, particularly where families and young people are at risk of disengagement or harm. Key Responsibilities include: Provide culturally appropriate and flexible early intervention family support strategies, techniques, skill development, assistance and information to Culturally and Linguistically Diverse (CALD) individuals and families, including those who identify as Aboriginal and/or Torres Strait Islander. Assist individuals, families and young people to put into practice parenting, household and life skills learned through RAIFSS and NYSS programs. Deliver early intervention-focused services that strengthen the care and protection of children living at home and increase safety and wellbeing. Contribute to the planning and delivery of community education activities, group programs and supports in line with program and Centacare requirements. Maintain accurate case files, data entry and documentation in accordance with organisational guidelines. Participate in and support culturally appropriate community events and activities. Develop and maintain effective relationships with community, government and non-government stakeholders. Contribute to continuous improvement, supervision, professional development, team meetings and line management processes. Demonstrate commitment to the mission, values and procedures of Centacare North Queensland. Download the Position Description below for more important details about the position. Desired Skills and Experience To be successful in this role you will have: Degree-level qualifications in human services, community development or a related field, with at least 12 months’ relevant experience, or an equivalent combination of qualifications and experience. Previous experience in a similar role using a strengths-based framework in early intervention family support. Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and the issues impacting them in contemporary society, and/or experience working with culturally and linguistically diverse (CALD) communities. Demonstrated experience in conducting safety and risk assessments with vulnerable families and individuals. Current open driver’s licence. Current Working with Children Blue Card and Disability Worker Screening (Yellow Card), or the ability to obtain. Ready to make a difference? If you’re passionate about supporting families and creating safer futures for children, we’d love to hear from you. Apply now and join a team making real impact in North Queensland. Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia. Centacare North Queensland may commence shortlisting and appoint a suitable candidate prior to the advertised closing date.
