Victorian Managed Insurance Authority (VMIA) Claims Specialist - Medical Indemnity Full Time / Ongoing Manage complex, high-impact medical indemnity claims in a collaborative and supportive team. This is an opportunity for an experienced Claims Specialist to work on varied and meaningful matters, engage closely with clients and legal partners, and build a strong career pathway within VMIA's Claims Team. Key highlights Purpose-driven work – Manage complex, meaningful claims in a public sector environment focused on fair, defensible outcomes and the public interest. Salary range – $141,295 – $156,934 (total remuneration package inclusive of super). Location & flexibility – Centrally located Melbourne CBD office near Flinders Street, with a hybrid work model and an expectation of around three days in the office each week. About the role As a Claims Specialist, Medical Indemnity, you will manage an end-to-end portfolio of complex and sensitive claims arising from healthcare services in public hospitals and health services. This role offers a high degree of autonomy within a collaborative and supportive team. You will manage your own portfolio while working on legally and medically complex matters that require sound judgement, resilience and confidence in decision-making. You will work closely with insured clients, panel firms and internal stakeholders, attending mediations, managing claims that are proceeding to trial and coronial inquests where required. VMIA offers varied and meaningful work, clear career pathways and the opportunity to deliver high-impact, claims outcomes that prioritise fairness, defensibility and the public interest. Key responsibilities Manage an end-to-end portfolio of medical indemnity claims, applying an understanding of healthcare delivery and medical risk to complex and litigated matters. Assess liability, coverage, quantum and risk, exercising delegated authority to make defensible reserving and settlement decisions. Engage and instruct panel firms, experts and service providers to develop and execute effective claim strategies. Build trusted relationships with insured clients, including public hospitals, health services and medical practitioners, managing sensitive and complex interactions with professionalism and care. Prepare for and attend mediations, trials and coronial inquests (as appropriate), working closely with legal partners and internal stakeholders. Maintain high-quality claim documentation, reporting and file management in line with governance, audit and public sector requirements. Who you work with Portfolio Manager and peers within the Medical Indemnity Claims team. Panel firms, barristers, mediators and expert advisors. Insured clients, including public hospitals, health services and medical practitioners. Internal stakeholders across Claims Practice, Risk Advisors and Underwriting. What we are looking for Demonstrated experience managing end-to-end insurance claims, ideally within medical indemnity or complex personal injury environments. Ability to confidently manage a complex portfolio independently, while contributing positively to a collaborative and supportive team. Strong stakeholder engagement skills, with experience working directly with clients, legal representatives and service providers. Resilience and professionalism when dealing with sensitive, confronting or high-pressure matters. A willingness to learn, curiosity and openness to developing capability in medical, legal and public sector contexts. Strong capability in maintaining accurate, high-quality claim documentation, reporting and file management, with an understanding of governance, audit and public sector requirements. Backgrounds in medical indemnity, general insurance claims, personal injury insurance lines (such as TAC/CTP or WorkCover), legal practice or medical defence organisations will be well regarded. An allied health background is also valued, where it complements demonstrated insurance claims handling experience. Why join VMIA? At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives. We offer: Flex work: Hybrid working to support your best performance. Parenting support: Generous parental leave (16 weeks paid parental leave for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities. Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition. Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support. Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support. VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA community. How to apply We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at talentacquisition@vmia.vic.gov.au. At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds. If you have any accessibility needs during the recruitment process, please let us know at talentacquisition@vmia.vic.gov.au. Salary Information At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role. Other relevant information Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include: Working eligibility: Verification of your right to work in Australia. Employment history: Confirmation of your past employment details including employment dates and compensation. Academic credentials: Verification of your educational qualifications to ensure they are accurate and legitimate. National criminal history check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays. Pre-employment misconduct check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct. * Financial background checks: Applicable for certain roles, such as Heads of Departments and Finance team members. We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.
