Tenancy Manager Housing Trust Coniston, NSW 2 x Full-time Roles $76,300 - $94,700 Super (dependent on experience and skills) Make a meaningful difference through expert tenancy management Join Housing Trust and bring your experience to a role where your professional judgement, tenancy expertise, and relationship‑building skills directly support housing stability and stronger communities across the Illawarra. Housing Trust delivers social, affordable, and market housing for individuals and families with diverse and often complex needs. Our Tenancy Managers play a critical role in sustaining tenancies, ensuring legislative compliance, and delivering high‑quality, customer‑centred housing services. Enjoy Outstanding Benefits 35‑hour work week with above‑award salaries Salary packaging options to boost your take-home pay Flexible work arrangements (Hybrid work) Extra leave for wellbeing (HT Day Out) Employee Assistance Program for you and your family Wellbeing initiatives, staff events, and recognition programs Inclusive workplace: We celebrate and value diversity in all its forms About the Role We are recruiting two experienced Tenancy Managers to join our team: 1 x Permanent full‑time position 1 x Full‑time maximum‑term contract (12 months) As a Tenancy Manager, you will manage a portfolio of properties and tenancies within the community housing sector, supporting a diverse range of customers to successfully sustain their tenancies. You will be responsible for: Managing a tenancy portfolio in line with the Residential Tenancies Act, internal policies, and organisational values Providing high‑quality, respectful, and timely tenancy management services to customers Proactively managing vacancies, allocations, and property turnaround times Co‑managing rent assessments, arrears, tenancy‑related debt, and end‑of‑tenancy processes to meet financial targets Advocating and negotiating to achieve balanced outcomes that support tenancy sustainability and organisational requirements Collaborating with internal teams and external stakeholders, including support and referral partners Maintaining accurate records, including leases, tenant and property data, compliance documentation, and risk assessments What We’re Looking For To succeed in this role, you will bring: Demonstrated experience in tenancy management within community housing or a comparable environment Relevant tertiary qualifications or equivalent experience (e.g. Certificate IV in Social Housing or similar) Strong knowledge of the Residential Tenancies Act and best‑practice tenancy management principles Highly developed customer service and communication skills Proven ability to manage complex tenancy issues, advocate effectively, and negotiate outcomes If you’re an experienced tenancy professional seeking a role where your expertise is genuinely valued — whether in a permanent capacity or a 12‑month contract — we encourage you to apply. How to apply Please refer to the detailed position description for a complete summary of the key responsibilities, skills required and selection criteria. For further information about this position, please contact Fionna Griffiths on 02 4254 1185. To apply for the role please tell us about you and your experience by completing the application page below. All correspondence will be via the email you have provided. Please ensure you have the correct email address and check your inbox (including your "junk" inbox). We encourage you to apply as soon as possible as we will review applications as they are submitted. Housing Trust is committed to a diverse workforce. We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA) people. If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166. All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check, and Working with Children Check. Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours To work with us you will need to be committed to our values
