Description Join us as a Senior Manager, Business Controls & Monitoring (BCM), where you’ll provide high‑quality first line risk advice and support to the Group Customer Operations Chief Operating Office (GCO COO). What’s the role? This permanent full‑time role, based in Sydney, partners with the Group Customer Operations Chief Operating Office (COO) and Process & Intelligent Automation Solutions (PIAS) first line risk teams to deliver pragmatic, high‑quality risk advice across digital, technology and transformation initiatives within GCO. You’ll help the business manage its control environment in line with Group policies, regulatory obligations and risk appetite, supporting the safe delivery of large‑scale change. You’ll provide first line risk advice across incidents, issues, controls and non‑financial risk metrics, and play a key role in Risk‑in‑Change and strategic transformation activity. A major focus will be uplifting technology risk practices, driving continual improvement, enabling automation, and ensuring risk assessments, controls and project delivery outcomes are strong and well‑governed. You’ll also support senior leaders with clear insights and reporting that drive informed, safe decision‑making. What do I need? Substantial years of experience in risk or compliance within financial services. Strong experience in technology risk management and working with technology or transformation teams. Exposure to project risk management or Risk‑in‑Change (desirable). Knowledge of automation or data tools such as Power Platform, Alteryx or AI-based solutions (desirable). Strong commercial acumen, analytical problem‑solving capability and ability to influence stakeholders. Excellent written and verbal communication skills with a collaborative, outcomes‑focused mindset. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Ongoing special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Continued flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
