About the Lennox Head Practice Lennox Head Medical Centre and Epiq Medical Centre provide comprehensive support services to our GPs, enabling them to deliver high-quality, ethical general practice and evidence-based care that makes a genuine difference to patients and the wider community. Situated on Australia’s beautiful East Coast, in a relaxed coastal setting, our two locations offer 12 consulting rooms and 3 treatment rooms. Our experienced and dedicated team of GPs, nurses, and reception staff work collaboratively to deliver high-quality healthcare in a warm, welcoming environment. Both practices are well known for their excellent reputation and ongoing commitment to exceptional patient care, while offering the unique benefit of working in a vibrant coastal community. The Opportunity We are looking for a Casual Medical Receptionist to join our Lennox Head and Epiq Medical Centre to be a key team member working collaboratively within the practice, providing high quality customer service all patients. This role will see you managing a busy front desk reception, welcoming patients to the practice, supporting health care professionals as well as general administration duties. What's in It for You Employee benefits to support your mental and physical wellbeing. Enjoy dental discounts for both you and your loved ones. Reap the rewards of a competitive hourly rate. Key Responsibilities Greeting patients and checking them in and out professionally Scheduling and confirming appointments Answering phone calls and responding to patient inquiries Maintaining patient records while ensuring confidentiality (HIPAA compliance) Verifying patient information (insurance details, contact info) Handling billing tasks , such as collecting co-payments and processing invoices Coordinating with doctors, nurses, and medical staff Managing referrals and authorizations Handling medical correspondence (emails, faxes, test results) Keeping the reception and waiting area organised and calm Working within a team environment Our Ideal Candidate To excel in this role, you'll possess: Exceptional customer service skills with previous customer service experience an advantage. Excellent communication skills including a professional & personable telephone manner. Detail-orientated. Ability to multi-task and prioritise. Knowledge of Pracsoft/Medtech is an advantage. Ability to work as part of a multifaceted team and independently. Neat and professional presentation. Flexibility Why Choose Us By becoming a part of our accomplished team, you'll access: A dynamic work environment rooted in purpose and values. Ample training, development opportunities, and internal growth pathways. The chance to make your mark in a company dedicated to fostering Australia's well-being. Ready to Make a Difference? If you're motivated to contribute to a healthier Australia and wish to thrive in a top-tier healthcare environment, we urge you to apply now. Join us in shaping the future of healthcare excellence at Health&Co Practices. Your journey starts here. Lennox Head and Epiq Medical Centre is a part of Health&Co. Health&Co Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA community; veterans; carers; refugees; and people of all ages. Health&Co fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).
