Who are Heidi? Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The QA Internship Program Our QA Internship is designed for curious, detail-oriented individuals who want to learn how real-world software is tested, validated, and released. Initially, the focus of this internship is on manual testing and ensuring feature quality in production. You will work closely with engineers and product managers to identify edge cases, think critically about how features behave, and ensure that releases are stable and reliable. Over time, as you gain experience and confidence, you may have opportunities to explore test automation and contribute to automating our QA processes. You will be embedded directly within an engineering team and contribute to testing real product features used in production every day. What you’ll do Test product features manually before they are released to production Think critically about product behaviour , identifying potential edge cases and failure scenarios Design and execute test scenarios based on requirements, even when they are incomplete Identify risks and bugs early , helping prevent issues from reaching production Collaborate closely with engineers, product managers, and designers during feature development Support feature releases , ensuring stability and confidence in production Continuously develop QA skills , with potential to explore test automation in later stages What we’re looking for Currently studying or recently graduated in Computer Science, Software Engineering, or a related field Solid understanding of basic software and testing concepts Strong interest in quality assurance and product behaviour, not just “checking requirements” Curiosity and critical thinking — enjoyment in asking “what if?” and exploring edge cases Ability to reason about feature failures and misuse Clear communication skills and ability to explain issues logically Proactive attitude and eagerness to learn Interest in building reliable, user-safe software in healthcare Note: Prior experience with test automation is not required, but openness to learning it later is valued. Why you’ll flourish at Heidi Real product impact: Test features that directly affect clinicians and patients Strong mentorship: Learn from experienced engineers and QA practitioners Hands-on learning: Develop practical QA skills applicable to real-world systems Flexible environment: Hybrid and remote-friendly working arrangements Career growth: High-performing interns may be considered for graduate or full-time roles Purpose-driven team: Work with people who care deeply about quality and impact Our Interview Process Application Review — Review of expression of interest and background Take-Home QA Assessment — Reasoning-based exercise focusing on QA mindset, edge case thinking, and writing testable acceptance criteria (manual testing focus, no automation required) Final Interview — Discussion with the hiring manager to review the assessment, explore thinking and reasoning, and discuss how you approach ambiguous product requirements
