What you'll contribute to Based at our flagship hybrid agile Operations Centre in Scoresby, Melbourne, the Head of Settlements & Fulfilment role presents a rare opportunity for a proven operational leader to take ownership of a critical, high-volume function within Toyota Finance Australia. We are seeking a senior leader with demonstrated experience managing large-scale, fast-paced operational environments, ideally within contact centre or high-volume processing environments, who can lead complex teams through change while maintaining strong customer, compliance, and performance outcomes. In this role, you will lead the strategy, performance, and people leadership of the Settlements & Fulfilment function, overseeing retail and fleet settlements, retail pre-verification, originations support teams, and retail and fleet PPSR activities. These teams play a critical role in delivering efficient, high-quality outcomes for both retail and fleet customers, while supporting Dealer Distribution and Direct Distribution channels. Working closely with the Head of Lending and broader Operations leadership, you will help shape the strategic direction and operating rhythm required to deliver scalable, customer-focused lending solutions. A key focus will be building operational capability, driving performance consistency, and ensuring systems, processes, and workforce models support an industry-leading originations and fulfilment experience. You will oversee end-to-end originations support activities delivered across voice and written channels, ensuring service quality, compliance, and efficiency are maintained at scale. As a senior member of the Originations leadership team, you will lead through multiple leadership layers, building capability within people leaders and fostering a high-performance culture aligned to balanced scorecard and Hoshin objectives. The role also carries accountability for ensuring operations are conducted in line with company policy, regulatory requirements, and risk appetite, while continuously identifying opportunities to simplify processes, reduce cost-to-serve, and improve operational resilience. In collaboration with other Operations Heads of Department, you will play a key role in strategic planning and transformation initiatives across the division, ensuring operations can scale effectively while maintaining strong customer and commercial outcomes. This role is ideally suited to a senior operations leader who has successfully led large, high-volume teams, understands the dynamics of contact centre and transaction-heavy environments, and thrives in complex, fast-moving operational settings where performance, customer outcomes, and change delivery must all be balanced simultaneously. Your attributes Minimum 7 years’ accumulative experience in Operations Management, overseeing large, fast paced teams. Experience in call centre, back office or front of house administrative teams Experience working in a highly regulated environment Strong influencing and communication skills, written and verbal communication skills. Proven ability to develop effective and trusted relationships across all levels of the business, internal and external. Strong negotiation, analytical and problem-solving skills Life at Toyota & What we offer you We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Toyota Australia is well-recognised for offering: Flexible hours and workspaces Career Development 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers Wellness facilities & Employee Assistance Program (private coaching available to you and your family) Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme Building a great place to work You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/ We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information. Come with us and help create the future.
