Position overview Permanent, Full-time opportunity True hybrid working – work from home and our Mitcham office $107,675.65 - $113,862.32 per annum plus 12% superannuation The Role MyAccount is Yarra Valley Water’s fast-growing digital self-service platform, currently supporting more than 100,000 customers, with aspirations to scale significantly as part of our 2030 Strategy. As the MyAccount Analyst (Digital Product Analyst), you’ll use data, research, and analytical thinking to improve the digital experience, reduce customer effort, and enable evidence-based product decisions. Working closely with the MyAccount Lead, Product Owner, UX, Service Design, Process and operational teams, you’ll turn customer behaviour and operational insight into clear requirements, dashboards, and measurable improvements. This is a rare opportunity to shape a platform still early in its growth curve, with meaningful scope to influence product direction, experimentation, accessibility, and safety-by-design. About Us We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services. Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us. We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management. Your Key Responsibilities Set up and analyse event level data (GA4 or equivalent), build funnels and cohorts, and translate findings into clear insights that support Product Owner decision-making. Maintain journey metrics and a weekly product health dashboard used by the Product Owner and stakeholders. Support A/B testing, significance checks, and evidence-based recommendations. Write clear product requirements and acceptance criteria, maintaining them in JIRA and Confluence. Map as-is/to-be processes, decision trees, and business rules in collaboration with Service Design and Process peers. Partner with UX and Service Design to plan usability testing, synthesise insights, and connect research findings to analytics and process changes. Document WCAG accessibility considerations and support accessibility checks and safety-by-design controls. Contribute to release readiness, help/knowledge content, and stakeholder updates. Monitor tracking quality, data gaps, and risks, raising issues early and proposing fixes. Support monthly reporting on registrations, funnels, deflection, and key insights. Use behavioural analytics tools such as FullStory, HotJar, or similar. Produce business documentation using BPMN, swimlanes, and decision logic. Communicate insights using concise problem, insight, decision, outcome storytelling. Collaborate closely with Process Analysts, divisional managers, and the Product Owner. Support backlog refinement, story mapping, and Agile ceremonies. Capture privacy, consent, and safe-channel requirements. Build strong relationships across hybrid working environments, contributing to a culture of transparency, integrity, and proactive problem-solving. What we’re Looking For Advanced experience with GA4 and behavioural analytics. High proficiency with JIRA, Confluence, MIRO, and Agile delivery practices. Experience using FullStory, HotJar, or similar behavioural analytics tools. Strong process mapping and business documentation skills. Proven ability to convert data into insights, and insights into requirements. Strong written and verbal communication and stakeholder engagement skills. Experience translating business needs into clear, measurable product requirements. Experience building and maintaining product health dashboards. Working knowledge of WCAG accessibility principles. Understanding of safety-by-design (privacy, consent, safe channels). Proactive, reliable, and collaborative working style with strong self-management. Curious mindset, high integrity, and willingness to engage across sites in a hybrid environment To view the full position description, click HERE Why Yarra Valley Water? We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do. $107,675.65 - $113,862.32 per annum plus 12% superannuation Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE. Free and secure on-site parking with on-site café at our Mitcham office. 14 weeks paid leave parental leave. 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause. Request to swap certain public holidays for another day of paid leave. To read more about our benefits and culture, read our employee handbook HERE. Did you know? Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit. How to apply Applications should include a supporting Cover Letter and Resume. Closing date: Sunday 15th February 2026 This position is available for Yarra Valley Water employees and external applicants. We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 9872 2599 or email dei@yvw.com.au. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email recruit@yvw.com.au. Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.
