Full-Time | Townsville-based with outreach travel Salary: $73,000 – $85,000 (commensurate with experience) Plus: 5 weeks annual leave generous benefits Come for the life experience, stay for the lifestyle North and West Remote Health (NWRH) is one of Australia’s leading regional and community-based mental health service providers. We are currently seeking a motivated and adaptable Journey Coordinator to join our MyndKind Program, based in Townsville . This is a rewarding opportunity to be part of a service that genuinely places people at the centre of their mental health and wellbeing journey. About the Role Journey Coordinators play a vital role within the MyndKind Program, working as an independent partner in an individual’s care journey. The role may operate as a standalone service, within a Front Door service, or alongside other MyndKind Program offerings. Your primary focus will be to deliver high-quality, person-centred support that improves outcomes for the participants by: Supporting individuals to navigate the mental health system with confidence Providing psycho-social education and self-management support Facilitating access to digital mental health services and group programs Ensuring quality, continuity, and coordination of care across service providers About You We are looking for dedicated, culturally sensitive professionals who can work both independently and collaboratively in a dynamic environment. You will bring: Strong communication and negotiation skills The ability to build respectful, trusting relationships with individuals, teams, and community stakeholders Experience working collaboratively to enhance consumer outcomes and service systems A sound understanding of mental health challenges and their impact on individuals A recovery-focused, person-centred, strengths-based and trauma-informed approach The ability to establish and maintain genuine relationships with people accessing MyndKind Program. Essential Qualification: Qualification and experience related to Mental Health or Community Services What is the MyndKind Program? The Stepped Care model is guided by five key principles: Support starts at the time of asking Every interaction builds confidence in the system Overwhelmingly compassionate care Outcomes that truly matter The system stretches — not the person These principles shape our service delivery and ensure meaningful, sustainable outcomes. Why Join NWRH? Our diverse teams come from across Australia and bring a wide range of skills, experience, and perspectives. You’ll be supported by passionate colleagues and a collaborative, innovative leadership team. In return for your commitment, you’ll receive: Excellent starting salary ($73,000–$85,000) Up to $15,900 salary sacrificing 17.5% annual leave loading 5 weeks annual leave Relocation assistance 10 days paid professional development leave Ongoing professional development and external supervision Paid parental and partner leave Employee Assistance Program (EAP) for you and your family Your birthday off — on us! Recognition of Service ($500 after 2 years) Ready to Make a Difference? If you’re passionate about connecting with communities and creating meaningful change in people’s lives, we’d love to hear from you. For further information, please refer to the Position Description or contact the HR team at HR@nwrh.com.au . We love our work - and we think you will too.
