Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Our Workers Compensation team at GB is offering an exciting opportunity to join us as a Team Manager in our Medical Management Branch. In this contract role, you will be a key member of GB’s Workers Compensation leadership group, responsible for the day-to-day management of your claims team. As a Team Manager, you will lead and support your team to achieve their best, ensuring they are well-equipped to deliver exceptional customer service and claims management outcomes. You will play a pivotal role in managing workflows, driving accountability, and fostering a high-performing, collaborative team culture. If you are passionate about people management and leadership, this role offers the opportunity to grow your expertise. We provide support for both emerging and experienced leaders through peer-to-peer leadership training and comprehensive leadership development programs. At GB, we recognise and reward the fantastic work our people do every day and provide clear pathways for career progression. How you'll make an impact Your responsibilities will include: Managing your team's daily workflow to ensure effective output and the achievement of client service standards. Providing strong, engaging leadership by coaching and mentoring staff on technical, business, and performance-related matters. Monitoring team performance and ensuring accountability for meeting key deliverables and service expectations. Collaborating with the Branch Manager to identify skills and knowledge gaps within the team and implementing strategies to upskill team members. Driving team morale and fostering a culture of achievement, accountability, and service excellence. Encouraging creativity, innovation, and continuous improvement within the team. Identifying areas for improvement in claims service delivery and implementing strategies to meet business and WorkSafe requirements. Partnering with the Talent Acquisition team to recruit and onboard new team members effectively. About you What we’re looking for: Proven experience in a people management role, with exceptional leadership, coaching, and mentoring skills. Strong accountability in managing workflows and ensuring team performance aligns with organisational goals. Experience in a client services or account management environment. Knowledge of Workers Compensation industry performance measures. Excellent interpersonal skills, with the ability to engage effectively with staff at all levels and external stakeholders. Strong time management and conflict resolution skills. Tertiary qualifications in Allied Health and/or a relevant field are highly regarded. Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applyin g. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
