Position Title: Contact Centre Agent Location: Melbourne Southeast suburbs Employment Type: Full time 6 months temporary assignment About the Role Our client, a leading global financial services organisation, is seeking a Contact Centre Agent to deliver exceptional customer service while supporting account management and collections activities. This role is ideal for someone who enjoys helping customers, resolving issues efficiently, and handling sensitive conversations with professionalism and empathy. Key Responsibilities Handle inbound and outbound customer enquiries via phone, email, and digital channels Provide accurate information on products, accounts, payments, and general enquiries Manage early-stage collections activities, including payment follow-ups and arrears discussions Negotiate payment arrangements in line with company policies and regulatory requirements Resolve customer issues effectively while maintaining a positive customer experience Maintain accurate records and notes within internal systems Meet individual and team performance, quality, and compliance targets About You Previous experience in a contact centre or customer service role (financial services or collections experience highly regarded) Strong communication and active listening skills Ability to handle sensitive or challenging conversations with empathy and professionalism Results-driven with the ability to work to targets and KPIs High attention to detail and strong time management skills Comfortable working with multiple systems and technology What's on Offer Opportunity to join a global, well-established financial services organisation Comprehensive training and ongoing support Career development opportunities within customer service and credit functions Supportive, team-focused working environment
