Description Location: Maroochydore, QLD (Hybrid – 3 days in-office) This is a hybrid position based either in our Melbourne Yarra Falls location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle. Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace A role you will love Are you passionate about helping people and delivering exceptional customer experiences? We’re looking for enthusiastic and empathetic individuals to join our dynamic Customer Service Team. As a Customer Service Representative, you’ll be the first point of contact for our customers, providing support, resolving issues, and ensuring every interaction leaves a positive impression. What You’ll Do: Handle inbound and outbound customer calls with professionalism and empathy Provide accurate information and resolve customer inquiries efficiently Maintain detailed records of customer interactions using CRM systems Collaborate with team members and other departments to ensure customer satisfaction Meet performance targets including call quality, response time, and customer satisfaction What will you bring to the role? We’re looking for a confident communicator with a customer-first mindset. You’re someone who thrives in a fast-paced environment and takes pride in providing exceptional service. Key skills and experience: Previous experience in a contact centre or customer service role Excellent verbal and written communication skills Strong problem solving abilities and attention to detail Proficiency in using multiple systems and managing administrative tasks Ability to work in a fast-paced team environment A positive attitude, proactive mindset, and desire to contribute Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
