About the role Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation. An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Melbourne plant. Duties include: Provide excellent customer service throughout our customers journey here at MCC. Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers. Completes non-compliance reports as required. Handle numerous orders simultaneously and follow their pathway to different situations. Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods. Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change. About you Intermediate proficiency personal computer skills using the windows operating system. Ideally you will have experience in customer service within the manufacturing industry. Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills. Excels in organisation & time management skills and is flexible & adaptable to changing workload. Familiarity with CRM software or other customer support tools Full colour vision (no colour blindness). The benefits Competitive remuneration Free onsite parking Local & global career opportunities Employee Assistance Program (EAP), a free confidential support service Employee referral program, our employees are rewarded for helping us find great talent! Reward & recognition programs aligned to our values and with high performance. Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.
