Full‑time Service Desk Lead role overseeing a team of three delivering Level 1-2 support at the Harvey site. Manage rosters, KPIs, stakeholder communication, and daily operations. Maintain Microsoft 365, Intune, network and server systems. Drive service improvements, ensure device readiness, support users, and provide leadership, technical guidance, and strong customer‑focused service across the organisation. Client Details With six generations of agricultural heritage and a commitment to sustainability through evidence-based practices, Harvest Road Group is proud to produce some of Australia's highest quality food products. We are passionate about delivering premium agricultural food that reflects the best our country has to offer. Today, Harvest Road encompasses the iconic Harvey Beef and Leeuwin Coast brands, supplying a range of exceptional food products to domestic and international markets. Our business is built on innovation, integrity, and a deep connection to the land, and we are committed to continuous improvement in everything we do - from paddock to plate. Description Provide overall direction for the technical support team members. Develop a strategy and offer a model for technical support across all offerings and solutions. Ensure that end user devices are managed appropriately withing Intune. Set, monitor and report on service desk KPI's and implement improvement initiatives with the team where required. Ensure PRTG alerts are being monitored and escalated or resolved appropriately. Ensure Pre-Start checks are executed correctly, ensure staffing are available on all operational days. Assist direct reports in the development and attainment of individual goals. Ensure that users are updated on the progress of their lodged issues. Maintain and roster weekly and on-call support resources. Review, verify and approve staff time for payroll. Profile At least 3 years of experience in a similar role. University, TAFE and/or relevant technical training. Ability to handle changing priorities, deal with ambiguity and use good judgement in stressful situations. Demonstrated experience in leading and managing an IT helpdesk team. A customer first approach when dealing with issues. Experience with Microsoft 365 Platform, including Azure, Intune, Exchange, SharePoint, InTune and OneDrive. Strong technical knowledge of network and server operating systems. Experience with support of Windows Operating Systems, SQL Server and Active Directory Experience of PowerShell scripting. Experience with virtualization environments. Understanding of project management principles and practices. Strong understanding of Helpdesk and Customer Relations Support systems. Experience of Data Security and Cyber Security basics. Possess excellent verbal and written communication skills. Strong ability to prioritise tasks and manage workload. Ability to work collaboratively, as part of a team. Ability to work unsupervised and deliver initiatives on time and on budget. Strong problem-solving, analytics and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgement in stressful situations. Ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills. Job Offer Competitive salary super. Permanent position with job stability. Opportunities to work in a small-sized company within the FMCG industry. Collaborative and professional work environment in Harvey. If you are ready to take the next step in your career as an Infrastructure Lead and contribute to a growing team, we encourage you to apply now! To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact George Hayward on 61 8 6430 6426.
