Meaningful permanent, full-time role making a real difference in people’s lives $55.72 per hour 15% Superannuation salary packaging benefits and more! Access to ongoing professional development and learning opportunities The Position We are seeking a Senior Case Manager to provide practice leadership and oversee the case management at Samaritan House. Samaritan House operates within the Society’s Special Works program and provides 24/7 crisis accommodation and case management for single men aged 18 years and over. The program takes a holistic, person-centred, and trauma-informed approach supporting individuals to make informed and independent decisions. This is achieved through the provision of relevant information and referrals, advocacy, the development of positive and respectful relationships, and the strengthening of life skills to build individual capacity and support sustainable tenancy outcomes. This role is based onsite at Samaritan House in Hackett, ACT and is responsible for overseeing case management practice, data collection, and the quality of support provided to clients. Working closely with the Program Coordinator, the successful applicant will support Duty Managers, Case Managers, and volunteers to deliver best practice, client-led case management. In this role, you’ll lead by example, supporting and coaching case management staff, guiding reflective practice and case reviews, and stepping in when situations are complex. You will work alongside the Program Coordinator to make sure our person-centred, trauma-informed case management truly supports people to build stability, strengthen life skills, and move towards long-term housing outcomes. The working hours for this position is from 10:30am to 6:30pm Monday to Friday. About You To be successful in this role, you will view it as more than just a job and bring strong leadership capability, practice expertise, and a genuine commitment to supporting people experiencing homelessness and disadvantages. You will demonstrate: Proven experience in homelessness or community services A strong understanding of mental health and substance use issues The ability to lead, coach, and support staff and volunteers to deliver best practice Excellent communication skills and the ability to engage effectively with a range of people High levels of resilience, adaptability, and confidence working in complex environments A Diploma or bachelor’s degree in Social Work, Community Services, Welfare, or a related field is highly desirable, along with significant relevant experience in a senior case management role. Successful applicants must be willing to undertake a National Police Check upon commencement and either hold or be willing to obtain a Working with Vulnerable People (WWVP) card. A current driver’s licence is required, and applicants must hold or be willing to obtain a First Aid certificate within three months of commencement. Our Offer At Vinnies, we value our employees and are committed to providing a comprehensive range of benefits to enhance the work-life balance and overall well-being of our team. Here are some of the exceptional benefits we offer: Enterprise Agreement Classification Social Community and Administration Level 6 – $55.72 per hour plus 15% Superannuation Increase your take home pay. Salary packaging option up to $15,900 per FBT year, with an additional Meals and Entertainment package available up to $2,650 per FBT year Ongoing professional development opportunities Health and Wellbeing with access to employer assistance program Our commitment to your well-being extends beyond these benefits. We constantly strive to enhance the employee experience by introducing new initiatives, fostering a positive work environment, and offering opportunities for professional growth and development. More information To understand this role in more detail, please contact Mat Flynn via email Mat.Flynn@vinnies-cg.org.au or on 0429 236 205 (during working hours) For general recruitment information, please email careers@vinnies-cg.org.au To apply, please submit your covering letter telling us why you are the best person for this role along with your resume. The position description can be downloaded here . Closing Date: 11:30pm, Thursday 19 February 2026 Safeguarding Commitment: In its work, Vinnies Canberra Goulburn is committed to the safeguarding and protecting of children and vulnerable people. We work to prevent all forms of abuse and protect children, young people, and vulnerable adults, making sure they are treated with dignity and care. Our full safeguarding commitment statement is available Safeguarding | Vinnies St Vincent de Paul Society Canberra/Goulburn is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander backgrounds, people with disability, people from diverse cultural and linguistic backgrounds.
