Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role: If you’re driven by strategy, data, and creating exceptional supporter experiences — and you want your work to make a real difference — we’d love to hear from you. We’re looking for a strategic and motivated Senior Lifecycle Specialist to shape how our supporters (customers) engage with us. In this role, you’ll lead the strategic development of supporter journeys that drive growth, strengthen loyalty, and foster long-term donor relationships. Working closely with key stakeholders to define strategies that support both new and ongoing fundraising programs, you will design the end-to-end supporter experience, ensuring each touchpoint is meaningful, timely, and aligned with our purpose. What you’ll be responsible for Developing and owning supporter lifecycle strategies across all segments — from first-time donors to loyal long-term donors Leading the design, development and rollout of lifecycle marketing programs that increase engagement, drive cross-sell and upsell opportunities, and lift retention Creating best-in-class omni-channel journeys and customer journey maps that improve acquisition, conversion and lifetime value Leading the development of supporter communication plans that elevate stewardship, loyalty and supporter sentiment Developing go-to-market strategies for new products and initiatives, including audience targeting, channel planning and key messaging Collaborating across Fundraising teams and key organisational teams to ensure supporter strategy is integrated and consistently delivered What you’ll bring Experience in lifecycle, retention marketing or customer engagement, ideally in a complex or multi-channel environment Strong understanding of supporter/customer journey design, engagement strategies and data-driven marketing Ability to translate insights into actionable strategies that drive measurable outcomes Excellent communication and stakeholder management skills with the ability to influence and collaborate A passion for creating meaningful supporter experiences that contribute to long-term impact Why work for us: Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650) Generous paid Parental Leave for primary (12 weeks) and secondary carers Purchased Leave Scheme (up to 8 weeks) Workplace Support Leave (5 days) for volunteering in Salvos initiatives Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts How to Apply: We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
