Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role As a Team Leader - Homelessness, this is your opportunity to lead a high performing team of case managers in delivering client-centred services to people who are homeless or at risk of homelessness, while operating in a manner consistent with the aims, objectives and values of The Salvation Army and our Homelessness National Model of Care. Reporting to the Program Manager - Homelessness, this is a full-time role contracted until February 2027, located in Nunawading, VIC. How you will make an impact Oversee day-to-day service delivery by putting processes and tools into practice, ensuring quality client support, managing risk and incidents, maintaining accurate records and taking a small caseload when needed. Lead the homelessness team through regular supervision, clear communication, reflective practice, staff development, recruitment and addressing performance or conduct issues. Manage daily operations including rostering, work allocation, brokerage, vehicles, equipment and running team meetings. Monitor service performance by reviewing data and feedback, supporting practice development, improving service outcomes and ensuring SAMIS reporting and compliance requirements are met. Build strong relationships with community networks and work with the manager to support continuous improvement and alignment with organisational expectations. What you will bring A Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) or demonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/development Demonstrated experience in a social service environment, with a focus on homelessness Proven experience leading a team and supervising staff. Extensive expertise in client assessment and risk evaluation, using appropriate tools, models and techniques to identify levels of risk, harm and wellbeing, including immediate risk. Strong experience working with vulnerable people with complex needs and engaging effectively with multiple service providers to ensure holistic client support. A current VIC employee Working with Children’s Check What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Flexible working arrangements Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. Conditions Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 6 How to apply Are you ready to be a part of our mission to end homelessness? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
