The Opportunity Provide technical support to the ICT department and other directorates in accordance with council policies and legislative requirements. About Us Banana Shire is situated in Central Queensland, Australia located 120 km west of the growing industrial city and port of Gladstone - and an easy drive to the city of Rockhampton. Our population is approximately 15,000 people spread over 28,577 square kilometres. Major industries in the area include Coal Mining, Power Generation, Beef Production, dryland cropping and irrigation such as Lucerne and Cotton. DUTIES AND RESPONSIBILITIES Undertake duties in accordance with the training plan for Certificate III in Information Technology Provide assistance with enquiries from internal and external customers promptly and professionally Respond to internal customers with information about technology hardware and software Action ICT Job Sheets, as required Assist with the maintenance and troubleshooting of Council’s PCs and telecommunications services Provide support for applications on local hardware and remote computers Assist in the testing of Information Technology (IT) applications Support management in the daily operations of local computer systems and associated equipment Support investigation of failures in computer systems and provide relevant and appropriate assistance to network support staff as required Assist in the maintenance of Council’s website and intranet Assist with completion of internal audits and equipment stock takes Assist with the management of information technology assets, including purchasing and disposal of PCs in the computer replacement program Contribute to the promotion of the image of the Council and the maximisation of good public relations Liaise with relevant stakeholders authorities in the performance of duties including providing timely and relevant information Undertake routine administrative tasks as required by the Line Manager Assist staff to continuously improve work processes and develop new IT practices as required Participate in training, exercises and response to disaster management and recovery as required Undertake other relevant duties as directed, consistent with skills, competence and training. QUALIFICATIONS, EDUCATION AND LICENCE REQUIREMENTS Compulsory Willingness to undertake and complete Certificate III in Information Technology Queensland C class drivers’ licence (minimum requirement – provisional licence) Trainee - Information & Communication Technology POSITION DESCRIPTION ABILITIES, SKILLS AND KNOWLEDGE REQUIRED Compulsory Sound level of keyboard and computer skills including working knowledge of the MS office suite of programs Developed oral and written communication skills and customer service skills Ability to work effectively within a team environment, adhere to work priorities and deadlines Sound understanding of a commitment to EEO and WHS practices and principles How to Apply Information on how to apply is in our application package, which can be obtained from our website www.banana.qld.gov.au or by calling 07 4992 9500 . Applications close: 11 February 2026
