HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary: As an Implementation Specialist, you’ll play a key role in bringing new HUBconnect clients onboard - turning plans into action and data into seamless solutions. Partnering closely with the Implementation Lead, you'll be hands-on in configuring systems, validating data, and supporting smooth go-lives. From onboarding and training to troubleshooting and collaboration across teams, you’ll help deliver a first-class experience for every client. This role is perfect for someone who loves solving problems, working with data, and creating great customer outcomes in a fast-paced, technical environment. Responsibilities: Coordinate and manage client onboarding activities from start to go-live Configure systems and validate client data for accuracy and completeness Deliver training sessions, webinars, and support materials to clients Troubleshoot onboarding issues and escalate when needed Maintain implementation checklists, trackers, and documentation Collaborate with product, engineering, and client success teams Monitor implementation progress and follow up on outstanding items Capture client feedback to suggest process and communication improvements Test new features and system fixes during onboarding cycles Act as the primary point of contact for onboarding queries and support Requirements: Bachelor’s degree in Business, IT, Computer Science, or related field (or equivalent experience) 2–3 years’ experience in software/platform implementations (SaaS, fintech, or financial services preferred) Strong communication skills and ability to engage both technical and non-technical stakeholders Familiarity with Agile methodologies (e.g. Scrum, Kanban) Customer-centric mindset with a solution-focused approach Proven ability to work independently and manage competing priorities Comfortable working in high-pressure, fast-paced environments General knowledge of financial markets or platforms (desirable) Strong attention to detail and process-oriented thinking Understanding of client onboarding and change management principles The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180 , we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you
