This is a Senior IT Field Services Technician role with Chemist Warehouse based in Melbourne, VIC, AU Chemist Warehouse Role Seniority - senior More about the Senior IT Field Services Technician role at Chemist Warehouse About Us Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach. At Sigma Healthcare, we celebrate diversity and encourage applications from all backgrounds, identities, and abilities. If you have the right to live and work in Australia and are open to working in Victoria, we’d love to hear from you. About the Role Our IT Field Services team is growing, and we’re looking for an experienced Senior Field Services Technician to join us on a 12 month fixed-term contract. In this role, you will deliver onsite and remote IT field services across our Retail stores, offices, and distribution centres throughout Victoria. You will support store projects and developments, providing hands-on IT support, maintenance, and audits, while working closely with store development teams, business stakeholders, and third-party vendors to deliver new store implementations. As the senior technician, you will manage escalated support tickets, using your technical expertise to restore systems and services within agreed timeframes, or implement effective workarounds to ensure continued trading. Role Responsibilities Deliver onsite IT support for store developments, new store openings, upgrades, relocations, and lifecycle replacements Install, configure, test, and maintain IT and POS equipment to ensure systems are operational and standardised Conduct scheduled onsite audits to assess, optimise, and maintain store IT environments Diagnose and resolve complex IT incidents requiring onsite presence, including escalated issues Coordinate with and support third-party vendors and technicians to deliver IT services and projects Ensure high levels of customer satisfaction by restoring systems promptly and enabling continued trading Maintain accurate documentation, procedures, and knowledge base articles to support ongoing operations Manage and maintain tools and equipment provided for field services work The IT environment you will support includes general end-user devices (computers, laptops, monitors and peripherals), point-of-sale equipment (docket printers, EFTPOS machines, barcode scanners and cash drawers), dispensary devices (label and laser printers), storage and communication infrastructure (servers, network switches, modems, routers, SD-WAN appliances, telephony and fax), and power supply equipment such as UPS units, power boards and power rails. What we are looking for Proven experience in an IT Field Services Technician or IT Service Desk role, with a strong foundation in hands-on support Excellent technical and troubleshooting skills, with the ability to diagnose issues and deliver practical solutions Strong ability to understand requirements, follow processes, and maintain clear, accurate documentation A proactive mindset, with a focus on identifying and resolving issues before they impact operations Willingness and flexibility to travel regularly to retail sites as part of the role Ability to work effectively both independently and as part of a collaborative team environment Strong communication skills and a commitment to building positive working relationships across the business Ability to lift equipment within safe working load limits Valid drivers licence Benefits Career growth and development opportunities in a supportive and collaborative working environment Access to discounts across all our affiliated brands, as well as other retail partnerships Free annual flu vaccinations Access to our Employee Assistance Program Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Chemist Warehouse team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering onsite IT support Conducting audits ⚙️ Managing escalated support tickets Key Strengths ️ Technical and troubleshooting skills Documentation skills Customer service skills Proactive mindset Team collaboration ✈️ Flexibility to travel A Final Note: This is a role with Chemist Warehouse not with Hatch.
