At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in healthcare security, we work closely with our clients to ensure the protection of people and property. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected, and empowered. About the Role Working within a 24/7 Security Operations Centre (SOC), you will be responsible for the continuous monitoring and coordination of security events across Powerlink’s statewide asset network. Reporting to the Duty Lead, Security Operations – Powerlink, you will: · Monitor alarms and security systems in real time · Coordinate first-line responses to security and emergency incidents · Escalate incidents in line with defined procedures · Maintain accurate operational records and reports · Support field teams, emergency services, and remote personnel This role directly supports Powerlink’s obligations under the Security of Critical Infrastructure (SoCI) Act and related regulatory frameworks. What you’ll be doing · Monitoring CCTV, access control, intrusion detection, and duress systems · Assessing and prioritising alarms and security events · Coordinating incident responses and liaising with Police, Fire, Ambulance and SES · Supporting lone workers, remote sites, and interstate or international travel incidents · Using systems such as Gallagher, CCTV/VMS platforms, duress systems, and International SOS · Completing accurate incident logs, reports, and evidentiary records · Participating in structured shift handovers and maintaining operational discipline What we’re looking for You are an experienced SOC or control room operator who: · Remains calm and focused under pressure · Can manage multiple systems and incidents at once · Communicates clearly and professionally · Follows procedures and documentation standards rigorously Experience in critical infrastructure, utilities, energy, transport, defence, policing, or emergency services is highly regarded. Mandatory requirements include: · Queensland Security Licence (Monitoring & Unarmed) · Queensland Security Advisor Licence · Ability to obtain or hold AGSVA Baseline clearance · Senior First Aid & CPR Why join Certis? At Certis, you’ll be part of a professional, disciplined SOC environment supporting infrastructure that Queensland relies on every day. You’ll benefit from: · Stable, permanent employment · Exposure to critical-infrastructure operations · Clear procedures, modern systems, and structured operations · Supportive leadership and a strong safety culture · Opportunities to build specialist SOC experience Diversity Statement Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter. Certis Security Australia Master License Sydney Night Patrol & Inquiry Co Pty Ltd • NSW 400674602 • ACT 17501220 • QLD 41315 • WA SA48240 • NT 345 • SA ISL 178143 • TAS 3020 Certis Security Australia Pty Ltd • NSW 405149073 • ACT 17501742 • QLD 3158254 • WA SA 72311 • SA ISL 235794 • VIC Z05 798 61S • VIC Z05 798 40S • NT 1093 • TAS 458596293
