About Us Our Clients are a well-established home improvement and building supplies business, delivering quality products and reliable service to both residential and trade customers. Due to continued growth, they are seeking a motivated and customer-focused Customer Service & Administration Officer to join their friendly team. The Role This is an exciting opportunity for someone who enjoys working with customers, has strong administrative skills, and is confident in sales. You will be the first point of contact for our customers, managing orders, answering enquiries, and identifying opportunities to upsell or cross-sell products. Key Responsibilities Greet and assist customers in-person and over the phone in a professional and friendly manner Take and process customer orders accurately through internal systems Manage enquiries and convert leads into sales wherever possible Proactively upsell and cross-sell products to maximise customer value Provide product information, pricing, and availability Liaise with warehouse, suppliers, and delivery teams to ensure smooth order fulfilment Handle general administrative tasks including data entry, invoicing, and order tracking Resolve customer queries and issues promptly and professionally Skills & Experience Previous experience in customer service, administration, or sales (building or home improvement industry highly regarded) Strong verbal and written communication skills Confident dealing with customers face-to-face and over the phone Sales-minded with the ability to identify upselling and cross-selling opportunities High attention to detail and strong organisational skills Ability to multitask in a fast-paced environment Proficient with computers and order processing systems What We Offer Competitive pay rate of $35/hour Temp-to-perm opportunity with a stable, growing business Supportive team environment On-the-job training and product knowledge development Opportunity to grow your sales and customer service skills Apply Now If you are enthusiastic, customer-focused, and ready to take the next step in your career, we would love to hear from you!
