The Recruitment People are a business providing recruitment and HR solutions to organisations nationally. We are currently recruiting on behalf of a well-established, Gold Coast-based property investment business that supports thier clients to build long-term wealth through property. The business is growing, client-focused and known for its supportive team culture and long-term approach to outcomes. Due to continued growth, they are seeking a capable and organised Customer Experience Team Member to join their Service Team, supporting clients post-settlement and acting as a key point of coordination across multiple stakeholders. This is not a sales role . It will suit someone who enjoys customer service and service delivery, problem-solving and managing client relationships in a structured yet varied environment. What's in it for you: Salary of $80,000 super, with structured performance and development reviews and clear opportunity for incremental salary increases over time to $100k Full-time, permanent role Flexible start and finish times (8-4, 9-5, etc.) Hybrid working flexibility once established and in line with team Office-based role in Helensvale with parking provided Supportive, friendly and collaborative team culture Team incentives, away days and whole-business celebrations The Role This role sits within the service function of the business and supports clients once their investment property has settled. You will act as the central liaison between investors and third parties such as property managers, builders, insurers and maintenance providers, ensuring matters are managed efficiently and clients remain informed throughout the process. Key responsibilities include: Acting as the main point of contact for clients Liaising with property managers, builders, insurers and maintenance providers Coordinating inspections, repairs, defects and insurance-related matters Managing client cases through CRM and internal systems Prioritising tasks based on urgency and impact Following matters through to resolution and closing the loop with clients Working closely with internal service, acquisition and leadership teams The role can be fast-paced at times and requires calm communication, strong organisation and the ability to manage competing priorities. No two days are the same. About You You will be someone with a demonstrated work history in a service-driven environment, supporting multiple stakeholders and delivering a high standard of client experience. Requirements include: Strong written and verbal communication skills High levels of organisation and attention to detail Excellent time management skills, with the ability to manage competing priorities Emotional intelligence and appropriate professional boundaries when dealing with clients A proactive mindset and accountability for seeing tasks through Previous experience using Monday (or similar workflow / CRM systems) Experience in property / property management / similar is desirable. Why Apply? This is an opportunity to join a growing, values-driven business where client experience genuinely matters. You'll be supported, trusted to do your job well, and given the opportunity to build a long-term career in a role that offers variety, responsibility and progression. If you enjoy service-based coordination and problem solving work, and making a meaningful contribution to client outcomes, this role is worth exploring.
