About the RoleAre you passionate about supporting newly arrived refugees to build independence, confidence and a strong foundation for life in Australia? As a Settlement Facilitator, you will play a vital role in helping individuals and families arriving through the Community Support Program (CSP) to navigate their settlement journey with dignity, empowerment and culturally responsive care.In this role, you’ll deliver client‑centred, trauma‑informed orientation and capacity‑building support, ensuring each client feels seen, heard and supported. You will work closely with community supporters, Case Managers, service providers and external partners to ensure timely, coordinated and responsive support aligned with each client’s Case Management Plan.Your work will help clients access essential services—such as health, housing, education, utilities and early learning—while building independence through guided navigation, orientation and practical learning. You will also facilitate pathways to community participation, employment and economic engagement, supporting clients to develop the skills, knowledge and confidence needed to thrive in their new environment.Every day in this role brings opportunities to build connection, strengthen belonging and make a meaningful difference in the lives of newly arrived families.We are looking for 2 part-time Settlement Facilitator’s working 14 hours a week, based on a 12-month max-term contract. One Settlement Facilitator will be based at our Dandenong office and the second Settlement Facilitator will be based in north/west Melbourne, both positions will need to have flexibility to travel to across Melbourne.About YouYou are a compassionate, adaptable and culturally sensitive professional who thrives in people‑focused work. You bring a strengths‑based mindset, a commitment to trauma‑informed practice and a desire to support clients to achieve their settlement goals.You will also bring:A Diploma of Community Services (or similar qualification).Fluency in a language other than English relevant to community needs. Dari, Amharic or Tigrinya speakers highly desirable.Experience working respectfully with refugees and culturally diverse communities, using client‑centred and trauma‑informed approaches.Knowledge of key settlement domains including health, housing, education, community participation and economic participation.Strong skills in delivering orientation and learning support that builds confidence, understanding and independence.Excellent interpersonal and communication skills, with the ability to collaborate effectively with clients, supporters, Case Managers, internal teams and external stakeholders.The ability to work with professionalism, cultural humility and respect across diverse cultural, linguistic and faith backgrounds.Strong organisational skills, including the ability to prioritise, manage competing demands and maintain accurate case notes.Sound judgement and the ability to maintain professional boundaries within a shared case management model.A Victorian driver’s licence and access to a comprehensively insured vehicle for work purposes.If you are motivated by meaningful work and committed to supporting refugees as they build their new lives, we would love to hear from you.About our BenefitsSalary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight (for full-time employees).Access to in-house training and learning opportunities for professional development and growth.Access to our inhouse wellbeing programsWorking alongside professional and dedicated team members all wanting to make a difference in our communities.About our Recruitment ProcessAt SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.Our commitment to Diversity: SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees and people with disability.To ApplyIf excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.Applications close 13th February 2026If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.auA recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.auPlease note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
