We’re looking for an experienced Banking Officer to support accurate and timely processing of resident payments within our Resident Management team. "At Opal HealthCare, we know that companies don’t succeed, people do." This is aged care but not as you know it! Opal HealthCare is Australia’s largest private aged care provider, with 144 Care Communities across five states and a national team of 23,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents. What can we offer you? Competitive Salary - You'll receive a competitive base salary that reflects your skills and experience. Performance-Based Bonus - We recognise and appreciate your hard work. Earn an attractive bonus based on your performance and contributions. Professional Growth - Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement. Innovative Environment - Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector. Impactful Contribution - Join a team dedicated to enhancing the lives of our residents by ensuring the highest quality of care and services. Positive Work Culture - Be part of a supportive and inclusive work environment where your voice in valued, and your ideas are encouraged. About the Role: We are seeking an experienced and detail-driven Banking Officer to join our Resident Management team. Reporting to the Credit Control Team Leader, this role plays a critical part in ensuring the timely, accurate and compliant processing of resident payments and banking activities, while delivering a high standard of customer service to both internal and external stakeholders. You will be responsible for receipting and allocating payments, managing direct debits, investigating unidentified or dishonoured transactions, and supporting our Care Communities with banking and receipting queries. This role contributes directly to operational accuracy, financial integrity, and a positive customer experience. Key Responsibilities Process daily and monthly resident payments with a high level of accuracy Receipt and allocate payments within agreed timeframes Manage direct debit processing, including dishonoured payments Investigate and reconcile unidentified payments Complete daily/weekly cheque banking Respond to payment and receipting enquiries from internal and external stakeholders Support month-end processes and ongoing process improvement initiatives About You: You are highly organised, detail-oriented, and confident working in a regulated, high-volume environment. You take pride in accuracy, enjoy problem-solving, and are comfortable liaising with a range of stakeholders. Minimum 3 years’ experience in a banking, receipting, or finance operations role is preferred Diploma in Accounting is essential Advanced Excel and strong data entry skills High attention to detail and ability to manage confidential information Strong communication, time management, and customer service skills Experience in a regulated environment and/or aged care is highly advantageous All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system and undergo pre-employment medical.
