Description Start Date : Wednesday 18th February 2026 Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role. What We Offer: Comprehensive training – 3 weeks program, 1 week in a classroom setting, 2 weeks on-the-job, equipping you with the knowledge and tools to succeed Ongoing support – dedicated leaders and team support to help you grow in your role Hybrid work model – work from home after achieving competency Supportive team culture – a friendly and inclusive work environment About the Role: Handle a variety of inbound customer inquiries, including address updates, policy and procedural questions, and Member Coverage details Provide clear, empathetic, and accurate information to customers Process account updates and resolve inquiries efficiently Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday 9:00 am - 5:00 pm) What We’re Looking For: Strong customer service experience (contact centre experience preferred) Excellent communication and problem-solving skills Ability to follow compliance and regulatory guidelines Confidence in navigating multiple systems and providing accurate responses Ability to build rapport with members (sales experience advantageous) Resilience and adaptability in a fast-paced environment Availability to work rotating shifts Shortlisted candidates will be required to undergo a Criminal History Background Check.
