Role Overview The Event Manager is a 3-month temporary contract role from Mid Feb to Mid May. This role is responsible for supporting the planning, coordination, and onsite delivery of Retail Fest, with a strong focus on sponsor, exhibitor, and hosted program execution. This role plays a critical part in ensuring contractual obligations are delivered to a high standard, event information is accurate and timely, and stakeholders experience a seamless, professional journey from pre-event through to onsite delivery. Working closely with the Head of Events, the Event Manager provides high-level coordination, administration, and operational support across multiple workstreams, ensuring deadlines, quality, and expectations are consistently met. What You'll Be Responsible For Sponsor & Exhibitor Management Proactively communicate with sponsors and exhibitors to support the delivery of contractual inclusions and event requirements in the lead-up to Retail Fest. Act as a key point of contact for sponsor and exhibitor queries, ensuring timely responses and issue resolution. Manage the collection, organisation, and tracking of sponsor and exhibitor assets, including logos, company descriptions, biographies, and promotional content. Content, Website & Data Management Maintain and update the event website, ensuring sponsor listings, program information, and event details are accurate and up to date. Support database management for sponsors, exhibitors, and hosted program participants, ensuring information integrity and consistency across platforms. Hosted Program & Event Coordination Assist with the coordination of the Retail Fest Hosted Program (retailer and vendor meeting program), including scheduling meetings, confirmations, and stakeholder communications. Provide administrative and logistical support to ensure program timelines, milestones, and deliverables are achieved. Operational & Administrative Support Provide high-level administrative and event coordination support across all phases of the event lifecycle. Support the Head of Events with documentation, tracking of pre-event milestones, and execution of key deliverables. Manage ad-hoc priorities as required, demonstrating flexibility in a fast-paced event environment. Onsite Event Delivery Be onsite at Retail Fest, acting as an operational contact for sponsors, exhibitors, and hosted program stakeholders. Support onsite delivery, issue resolution, and stakeholder experience to ensure a smooth and professional event execution. What Success Looks Like Timely and accurate delivery of sponsor and exhibitor contractual benefits High satisfaction from sponsors, exhibitors, and hosted program participants Accuracy and consistency of event website and program information Successful coordination of the Hosted Program with minimal issues or delays Strong onsite operational delivery and stakeholder support Effective support of the Head of Events and broader events team What You’ll Bring Proven experience in event coordination or event management, preferably within conferences, exhibitions, or large-scale events Strong organisational skills with the ability to manage multiple stakeholders and deadlines simultaneously Excellent written and verbal communication skills High attention to detail and a commitment to quality and accuracy Confidence working with databases, websites, and event management systems Ability to remain calm, adaptable, and solutions-focused in fast-paced environments Willingness and availability to work onsite during Retail Fest Candidates must be located in either QLD, NSW or VIC with the ability to travel to the Gold Coast.
