Purpose As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence. Salary: $92,700 AUD annuallyLocation: Mantra Trilogy, Esplanade, Cairns City QLD 4870Contract Type: Permanent Full-TimeEmployer: Mantra Hospitality Admin Pty LtdDate Posted: 27 January 2026Applications close by: 26 February 2026 Primary Responsibilities Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards Implement and maintain safety protocols and security measures with guests, staff, and property in mind Address and find solutions to operational issues and challenges Provide mentorship and guidance to empower teams in developing their own expertise and personal growth Skills and Experience Proven experience as a Department Head or Operations Manager Proven strong financial and business acumen Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly Poised and composed, even in high-pressure situations Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
