This is a IT Onsite Engineer - Melbourne role with Hemmersbach based in Melbourne, VIC, AU Hemmersbach Role Seniority - mid level More about the IT Onsite Engineer - Melbourne role at Hemmersbach Your skills 18 months of IT experience (or equivalent)Ability to build relationshipsExcellent time management skillExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and Networking Your tasks As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team. This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will: Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc. Troubleshooting hardware related issues and replace parts if needed Troubleshooting software related issues and apply fix Perform Install, Move, Add and Change activities Work with team members in completing job assignments Follow process to attend assigned jobs and escalate issues On-boarding and off-boarding users You already have: Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. At least 3 years of experience with end user support. Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office Familiar with ticketing system (such as Service Now and etc.) Collaboration experience including knowledge of remote control of PCs Strong customer service skills Attitude as a team player Fluency in both written and spoken English Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hemmersbach team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing technical support Troubleshooting hardware and software issues Managing tickets Key Strengths IT experience ️ Technical support skills Customer service skills Collaboration experience Familiarity with ticketing systems ️ Microsoft Windows proficiency A Final Note: This is a role with Hemmersbach not with Hatch.
