We are seeking an experienced coordinator to join our team in a unique hybrid role. This position combines front-of-house campus operations and student support with behind-the-scenes product and operational administration. This is a full-time position, based 5 days in the office, working hours are Monday to Friday 8am to 4pm. You will be the first point of contact for students and visitors on our campus, while also playing a critical role in maintaining accurate product, pricing, and scheduling information. This role suits someone who enjoys working with people and systems in equal measure. Key responsibilities: Customer Support which may include assisting our clients both in person and remotely, welcoming our students and other guests on campus and remotely Maintain campus standards in training rooms & hospitality area; ensuring classroom readiness and onsite logistics. Maintain accurate product information, pricing, schedules, and documentation across internal systems Coordinate product updates, course changes, and release activities, supporting smooth launches and internal enablement Maintain accurate records and reporting to support operational control and compliance Identify operational issues and contribute to continuous improvement initiatives About You: You’re organised, proactive, and enjoy keeping things running smoothly. You’re comfortable working across teams, managing details, and supporting both people and processes. Experience with coordinating projects, managing a document library, compliance/governance projects highly regarded Be proactive, and someone who takes ownership of their work At least 12 months in an operations, product support, or coordination role Experience with front of house and reception duties Working knowledge of Microsoft Office Suite Experience with Microsoft Dynamics is favourable but not essential Strong communication and organisational skills Employee Benefits: $2000 staff referral bonus Employee Assistance Program (EAP) Birthday & volunteering leave 2 days study leave to attend courses or exams Donation matching Percipio membership: access to thousands of professional training courses Free access to all training courses across Lumify’s group of companies About Lumify Group Lumify Group is the largest provider of corporate and professional training in Australasia, uniting trusted brands such as Lumify Work (formerly DDLS), Lumify Learn, Lumify People, ENS International, and the Plain English Foundation. We have been operating in the Australian market for 30 years, and passionate about empowering people and making learning accessible, engaging, and impactful. Lumify Group is proudly B Corp certified, reflecting our commitment to balancing purpose and profit by meeting the highest standards of social and environmental performance, accountability, and transparency. You can learn more about us here Lumify Group https://lumifygroup.com/
