Winning Group | Permanent Full-Time | Mon–Fri, 9am–5pm | Waterloo 2017 Join an award-winning, fourth-generation family business that’s redefining customer experience in retail, logistics, and technology. At Winning Group, our people and our purpose set us apart — and now, we’re looking for someone who loves solving problems just as much as they love helping customers. About the Role This isn’t your typical call-centre job. No high-volume inbound calls No sales or revenue targets 100% post-sale customer support As a Customer Service Representative in our specialised Service Team, you’ll be part of a small but critical group that keeps everything moving behind the scenes. You’ll act as the connector between customers, suppliers, insurance companies and our internal teams; ensuring issues are resolved smoothly and quickly. What You’ll Do Provide exceptional post-sale support to customers via phone and email Troubleshoot and help resolve product issues with care and confidence Coordinate service bookings with suppliers and service partners Work closely with Finance and Order Management on returns, credits and refunds Maintain accurate service records and keep your product knowledge up to date What You’ll Bring Strong written and verbal communication skills Calm, solutions-focused approach and great organisational skills Ability to build rapport with customers and stakeholders Tech-savvy and confident learning new systems A positive, proactive mindset. You love a challenge! Why You’ll Love Working With Us A genuinely different kind of business – proudly Australian-owned and family-operated, with a unique culture built on long-term thinking, trust, and people-first leadership Real career progression – we actively promote from within and invest in growing our future leaders Learning that matters – access to our Training Academy, including nationally accredited Cert III and Cert IV qualifications People-first culture – be part of a fun, inclusive and diverse team that genuinely cares about one another Free barista-made coffee, all day ☕ – as much as you can drink, made by our in-house barista Generous staff discounts – exclusive savings across Winning Group brands, plus retail, travel, wellness and entertainment discounts Wellbeing support when you need it – access to our Employee Wellbeing Program, including free GP and psychology appointments Proud of what we do – premium products, high standards, and a strong Australian reputation built over decades Curious to see what we’re all about? Check us out at Winninggroup.com.au, Instagram, Facebook and YouTube. We welcome applicants from all backgrounds — join us and grow your career with a national leader!
