Company Overview Well-established and fast-growing medical device & aged care equipment supplier Committed to transforming healthcare through innovative solutions and compassionate customer care. As a leader in the medical industry, this company strives to provide the highest quality products and services to improve the lives of its customers. Are you passionate about leading a team dedicated to exceptional customer and service excellence? This is the role for you! Opportunity Overview Customer Service Manager to lead a team of Customer Service Reps based in North Adelaide Empower your team by providing great leadership support and encouragement. Enjoy working within a positive culture, all working together for the mutual goal of providing the best customer service. Benefits $90k base super benefits Collaborative Culture: Work with a passionate team dedicated to excellence and innovation in healthcare. Supportive management and positive team culture. Work/life balance: Monday - Friday 9am - 5pm Impact: Make a difference in customers' lives by ensuring they receive the highest level of care and support. Job Security: Secure role within a rapidly growing company. Role Duties: Customer Service Management: Lead and motivate a team of call centre reps. Provide 1:1's as well as coaching and mentorship to deliver outstanding service Positive Work Environment: Continue to cultivate the current positive work environment. The team all work well together and will benefit from a supportive and encouraging manager Lead by example: Ensure customer needs are met, issues are resolved promptly & accurately and handle call escalations where needed. Process Improvement: Identify opportunities for improvements from a service and process level Skills Required Customer Service Management experience - minimum of 2 years in a customer service leader role. Leadership skills - ability to inspire and motivate a team. Proven track record in maintaining a successful customer service team IT/Systems - good skills in systems and processes Can get to North Adelaide office on a daily basis Apply Today! If you are ready to take on this exciting Customer Service Manager opportunity, apply via the prompts SCR-lucie-whyte-1
