About the Team The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations. About the Role Conduct, assess, coordinate, and evaluate learning and development activities for all Patient Support Services staff to determine their effectiveness and continually improve the delivery of training and its retention by staff. Develop relationships and networks to promote and provide training and development services. Maintain staff induction and orientation programs, along with resources to support the facilitation of targeted, specific training sessions of various learning modes as required upon direction of Coordinator Patient Support Services. Effective communication skills that enable the development of improved service delivery outcomes and effective relationships with staff, patients, and other key stakeholders. Maintain thorough records of staff training needs, records and disseminate monthly reports to senior management. Acquire and maintain current operational and best-practice educational delivery knowledge. Ensure compliance with policies, standards, systems, and relevant legislation and frameworks that support best practice, contribute to service improvement, and minimise risk. About Children's Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales. Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services. Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer. Some of the great benefits of working at CHQ HSS If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including: Opportunities for professional growth and development Competitive renumeration Annual pay increases 12.75% employer superannuation contribution 17.5% annual leave loading Salary packaging Employee wellness and assistance program Work/life balance, variety, and flexibility You can find out more about why it's so great to work at CHQ HHS here.
