What you'll do Provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business. Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels. Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring. Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures. Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit. Assist the business through brokerage of non-enterprise services provided by third parties (suppliers, contracts). Contribute to quality certification and assurance processes. Manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current. About you We are searching for someone who has: Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains. Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised. Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements. Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities. Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment. Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management. Demonstrated experience or the ability to quickly learn ServiceNow© and ITIL Service Management processes. Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
