Job Description THE ROLE ● Negotiate payments and payment arrangements for later stage accounts ● Contacting customers – via telephone, emails & SMS ● Maintaining customer payment records ● Skip tracing & utilising skip tools to locate customers ● Liaising with our internal & external legal team to manage the legal collections process ● Liaising with our third-party field call service to proactively seek outcome on accounts ● Complete ad-hoc tasks as required