Microsoft Dynamics 365 CRM Techno-Functional Consultant: Techno-Functional Consultant with strong expertise in Microsoft Dynamics 365 CRM/Power Platform. The role involves requirement gathering, solution design, customization, integration, and end-to-end implementation of Dynamics 365 CRM solutions, while bridging the gap between business needs and technical delivery. Key Responsibilities · Collaborate with business stakeholders to gather and analyze requirements. · Translate business needs into functional and technical specifications. · Configure, customize, and extend Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service, etc.). · Develop custom components using Power Platform (Power Automate, Power Apps, Power BI). · Perform data migration, system integration, and third-party connector implementations. · Write functional design documents, solution blueprints, and test scripts. · Work closely with developers on plugins, workflows, JavaScript, and APIs. · Provide end-user training, UAT support, and post-go-live assistance. · Ensure solutions follow best practices, security, and compliance standards. · Support upgrade, patching, and performance optimization of CRM environments. Required Skills & Experience · Strong experience in Microsoft Dynamics 365 CRM (Online & On-Premise). · Hands-on with configuration, customization, workflows, business rules, and security roles. · Technical knowledge of C#, .NET, JavaScript, Power Automate, SQL, and Web APIs. · Experience in integrating Dynamics CRM with other enterprise applications. · Knowledge of Dataverse and Power Platform ecosystem. · Strong problem-solving, requirement analysis, and solution design skills. · Good understanding of CRM processes (Sales, Marketing, Customer Service). · Excellent communication and stakeholder management skills. Good to Have · Microsoft Certified: Dynamics 365 Fundamentals / Functional Consultant Associate / Developer Associate. · Knowledge of Azure services (Logic Apps, Service Bus, Azure Functions). · Experience with Agile/Scrum methodology. Certifications Needed: Certifications · PL-200 (Power Platform Functional Consultant) · PL-400 (Power Platform Developer) · PL-600 (Power Platform Solution Architect) · AZ-204 (Developing Solutions for Microsoft Azure) · AZ-400 (Azure DevOps Engineer Expert) · MB-910/MB-920 (Dynamics 365 Fundamentals
