This is an excellent opportunity for individuals with strong customer service, problem-solving, and communication skills to contribute to the delivery of essential government services. In this role, you will support members of the public by resolving enquiries and complaints in a structured, high-volume environment while ensuring accuracy, compliance, and positive customer outcomes. Location: Parramatta, NSW Contract: Multiple roles available Start Date: 16 February 2026 End Date: 30 June 2026 Daily Rate: Up to $281.52 (dependent on experience) About the Role A State Government department is seeking motivated and customer-focused Customer Resolution Representatives to support service delivery in a high-volume, structured environment. This role is responsible for resolving customer enquiries, complaints, and service issues, ensuring timely, accurate, and compliant outcomes aligned with policy and service standards. Key Responsibilities Respond to customer enquiries and complaints via phone, email, and digital channels. Resolve issues at first point of contact where possible, or escalate in accordance with procedures. Accurately record, update, and maintain customer information and case notes in internal systems. Apply policies, procedures, and legislation to deliver fair and consistent outcomes. Liaise with internal teams to resolve complex or escalated matters. Manage competing priorities and meet service level agreements (SLAs) in a high-volume environment. Handle sensitive and confidential information in line with privacy requirements. Identify trends or recurring issues and contribute to continuous improvement initiatives. Skills and Experience Proven experience in customer service, contact centre, complaints handling, or administrative roles. Strong verbal and written communication skills. Demonstrated problem-solving ability and resilience in challenging customer interactions. High attention to detail and data accuracy. Ability to work within structured, policy-driven environments. Intermediate computer skills, including Microsoft Office. Previous government or regulated industry experience is desirable but not essential. Additional Information Multiple contract roles available. Full-time, office-based role in Parramatta. Pre-employment checks, including a police check, will be required. Aboriginal and Torres Strait Islander candidates strongly encouraged to apply. Only shortlisted candidates will be contacted. Applications received after the due date may be considered for similar roles. "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
