The Company At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95 medical centres and a network of 1500 independent practitioners, we provide 8 million patient consultations annually. As part of the ForHealth, you'll be joining a progressive, values-led organisation that’s shaping the future of healthcare. We’re passionate about clinical excellence, investing in innovation, nurturing a strong and inclusive workplace culture, and, above all, ensuring exceptional patient care remains at the heart of everything we do. The Role We are looking for a Full time Assistant Practice Manager to join our amazing team in Charlestown, supporting the Practice Manager with the day-day general operations of running a busy multi-disciplinary medical centre. Reporting directly to the Practice Manager, you will manage a busy front desk reception area and ensure quality patient care whilst supporting out team of GP’s. This role offers a fantastic chance to grow your career while shaping the future of a growing network of Medical Centres. If you are a motivated individual and passionate about operational excellence and team development, we certainly want to hear from you! Why Join Us? · Career Progression: We want to encourage you to build a long-term career with ForHealth Group with countless opportunities to learn and grow. We want to hire you on the basis that you will be our next Practice Manager! · Top of scope practice: Enhance your skills joining a high performing team with opportunities to shape the future of the medical centre. · Innovative Healthcare Model: Be part of an emerging and growing healthcare model, well-established in countries like New Zealand, the United Kingdom, with further investment recently announced by the Australian government. · Competitive Pay: Earn above award rates. · Work-life balance: No overnight work, with plenty of opportunities to ensure you have a healthy work structure. · Healthcare Leadership: Join the leading provider in this emerging part of primary healthcare with strong supportive leadership and a positive work culture. Your Responsibilities As a vital first point of contact for our Medical Centre team, you will play a central role in delivering exceptional service and ensuring smooth day-to-day operations. Your responsibilities will include: · Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do. · Championing administrative functions, such as filing, data entry, and assisting the Practice Manager with a variety of operational tasks as needed. · Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives that elevate clinic performance and patient outcomes. · Lead & Develop Talent: Support the Practice Manager in driving onboarding, and ongoing training, building a skilled, motivated team ready to deliver their best. · Accountability for Opening and closing of the Centre, ensuring all procedures are followed for a safe and efficient start and end to each day. · Building and maintaining positive professional relationships with patients, medical staff, and fellow team members, contributing to a collaborative and respectful workplace culture. · Ensuring compliance with all organisational policies, procedures, and health regulations, upholding the highest standards of care and confidentiality. · Performing general reception duties, including maintaining a clean and organised front desk, and ensuring a professional and supportive environment for all visitors.
