Support the Community. Build Your Career. Join as a Customer Service Representative today! About the Company: Our government client is seeking a dedicated Customer Service Representative to join their frontline service team on a contract. Based onsite in Mittagong, this role is ideal for someone who thrives in a customer-facing environment, enjoys helping others, and has strong communication and technical capability. You'll be part of a team that supports members of the public with a wide range of enquiries - providing clear guidance, processing requests, and ensuring every interaction reflects the organisation's commitment to exceptional service. About the role: Provide high?quality customer service across a range of enquiries Support customers with digital transactions, system navigation, and routine processes Communicate clearly via phone, email, and in?person interactions Manage information with accuracy and maintain service standards Use multiple systems, applications, and platforms confidently Apply strong written communication skills in email and message responses Contribute to a supportive, high?performing service centre environment About You: 2-3 years of customer service experience (call centre, retail, admin, office support) Excellent verbal and written communication - clear, professional, and confident Intermediate computer skills, including Typing and data entry, navigating multiple screens, and strong email etiquette. Proficiency with Outlook, Microsoft Teams, and the broader MS Office Suite Tech savvy and quick to learn new systems and processes Previous government experience is beneficial but not essential Strong interpersonal skills, patience, and a customer-first mindset Ready to contribute to a team that serves the community every day? Apply now or reach out for a confidential discussion with Raelene Horn at Mane Consulting .
